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SMS Assist Adds SVP to Exec Team

Having recently hired Amazon’s Peter Commons as chief product officer, multisite property management platform SMS Assist is continuing to build its executive team, bringing in Frank Kelly as SVP of customer service. CEO Taylor Rhodes said Kelly has “proven expertise in using leading-edge technology to build and manage customer service functions.”

Before joining SMS Assist, Kelly was most recently SVP of domestic operations and global workforce management at The Results Companies, where he led a team of 4,200 employees across 15 sites. Previously he held leadership roles in the CloudSource Division of Sutherland Global Services and at Teleperformance, TRG Customer Solutions, Arise Virtual Solutions and Convergys.

“The opportunity to join a growing company like SMS Assist is very exciting, and I look forward to working side-by-side with the leadership team as we explore new ways to enhance the customer experience,” said Kelly.


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About Paul Bubny

Paul Bubny serves as Senior Content Director for Connect Commercial Real Estate, a role to which he brings 16-plus years’ experience covering the commercial real estate industry and 30-plus years in business-to-business journalism. In this capacity, he oversees daily operations while also reporting on both local/regional markets and national trends, covering individual transactions across all property types, as well as delving into broader subject matter. He produces 7-10 daily news stories per day and works with the Connect team and clients to develop longer-form content, ranging from Q&As to thought-leadership pieces. Prior to joining Connect, Paul was Managing Editor for both Real Estate Forum and GlobeSt.com at American Lawyer Media, where he oversaw operations at both publications while also producing daily news and feature-length articles. His tenure in B2B publishing stretches back into the print era, and he has served as Editor in Chief on four national trade publications. Since 1999, Paul has volunteered as the newsletter editor of passenger rail advocacy groups (one national, one local).

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