Navar and Container Store Partner to Enhance E-Commerce Experience
Post-purchase engagement provider, Narvar, and The Container Store Group Inc. have partnered to enhance the e-commerce experience for customers across all touchpoints in the buying journey. The Container Store will enhance its brand experience to encompass order tracking and notifications this summer and introduce a self-service online returns process later this year.
The Container Store is working with Narvar to bring its e-commerce experience to the same level of excellence. Narvar’s platform helps retailers simplify the post-purchase experience for consumers and instill confidence in e-commerce interactions at every touchpoint with branded order tracking, proactive updates and online returns management. By extending the brand experience through the critical period between when a consumer clicks the buy button to package receipt, the retailer builds a stronger customer relationship, resulting in a higher level of trust, repeat visits and brand loyalty.
“Part of our mission is to help reduce stress in an increasingly chaotic world,” said Satish Malhotra, CEO of The Container Store. “By embracing Narvar’s technology and expertise as a partner, we can now streamline our digital experience while working to provide our customers with more personalized and customized interactions.”
Lisa Brown has decades of experience in corporate communications and marketing management with organizations including Coldwell Banker Residential, Grubb & Ellis, Marcus & Millichap, NAIOP, SIOR and ALM.
In those positions, she worked in conjunction with chief executive officers and chief marketing officers to create corporate messaging, cohesive branding standards, strategic marketing plans and thought pieces. Brown is a frequent speaker at industry events and an editing adjunct professor for an online course. She has a master’s degree in mass communications from San Jose State University.
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