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Microhospital and ERs Close Because of Insurance Issues

Complete Care Community Hospital, a microhospital in West Central El Paso, was forced to shut down just six months after it opened. The $10-million hospital at 4642 N. Mesa St., as well as two Complete Care free-standing emergency rooms, closed because of large reductions in reimbursements from insurance providers.

Rob Morris, CEO of the Dallas-based Complete Care, indicated the reimbursement picture was vastly different when construction began on the microhospital. “We’ve had a 30% reduction in reimbursements from insurance (carriers) since then,” he told the El Paso Times. The El Paso facility opened Feb. 13, 2018.

Complete Care operates 20 free-standing emergency rooms, five urgent-care clinics and two family medicine offices in Texas. Morris told the Times that the company is experiencing similar issues with reimbursements in these other centers. “What compounded the issue in El Paso was the startup costs for the hospital,” he said. The building and its equipment are being sold.

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