Contact-Free Front Desk Technology Reimagines Customer Experience

As the world adjusts post-COVID, guests are rapidly returning to hotels, people are back in senior living communities and hospitals, and students are filling schools. Enseo’s latest service offering reimagines the in-person customer experience for a post-COVID world, making it possible to offer customer service in interpersonal processes such as check-in.

Plano-based Enseo’s virtual front desk agent tool, Video Enabled Remote Agent (VERA), enables any property to service its customers through a contact-free front desk experience. VERA assists users with a variety of face-to-face needs across the hospitality, senior living, education and healthcare sectors.

“VERA keeps both the user and the agent safe,” said Vanessa Ogle, CEO and founder of Enseo Holdings. “For properties that may be struggling to bring back staff, Enseo’s contactless tech helps alleviate strained or limited staff by answering specific questions, supporting with check-in and check-out, assisting with room keys and more, and can even provide support for uncovered shifts.”

Unlike conventional kiosk technology, VERA connects each guest to a live agent for a unique experience, allowing properties to both maximize labor efficiency while the personality of staff shows through to users.

VERA is ADA compliant and includes accommodations for users with mobility limitations, hearing impairments and other disabilities. VERA can also be customized to match the brand look and feel of any property.