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SMS Assist Adds SVP to Exec Team
Having recently hired Amazon’s Peter Commons as chief product officer, multisite property management platform SMS Assist is continuing to build its executive team, bringing in Frank Kelly as SVP of customer service. CEO Taylor Rhodes said Kelly has “proven expertise in using leading-edge technology to build and manage customer service functions.”
Before joining SMS Assist, Kelly was most recently SVP of domestic operations and global workforce management at The Results Companies, where he led a team of 4,200 employees across 15 sites. Previously he held leadership roles in the CloudSource Division of Sutherland Global Services and at Teleperformance, TRG Customer Solutions, Arise Virtual Solutions and Convergys.
“The opportunity to join a growing company like SMS Assist is very exciting, and I look forward to working side-by-side with the leadership team as we explore new ways to enhance the customer experience,” said Kelly.
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